Frequently Asked Questions

Everything you need to know about your AHLEM experience.

What is your shipping policy?

We offer complimentary standard shipping on all orders over $150. Expedited shipping options are available at checkout for an additional fee.

How do I process a return or exchange?

You can return unworn items with original tags attached within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label.

Where are your garments manufactured?

AHLEM is committed to ethical production. Our collections are designed in-house and manufactured in certified ateliers that ensure fair wages and sustainable practices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I find my correct size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may modify or cancel your order within 60 minutes of placement by contacting our customer support team.